Omic Legal Page
Welcome to Omic. These terms, together with our privacy and cookie practices, form the agreement between you and Omic and govern everything you do with the product — from installing the command-line tool and running your first eval, to hosting a full run history for your team. Please read them carefully; by using Omic you accept them in full.
We have tried to keep this document plain and honest. Where the law lets us explain something in ordinary language, we do. Where a section carries real legal weight — how liability is limited, how disputes are resolved, how your data is handled — we say so clearly rather than burying it. Nothing here is meant to surprise you.
This page is organised in short sections. The first few describe what Omic is and how you may use it. The middle sections cover your content, billing, and the third-party services Omic talks to on your behalf. The final sections deal with privacy, security, the legal terms that protect both sides, and how to reach us.
Who we are
Omic is an evaluation platform for teams building with large language models. It lets you version evals as .eno files, run them locally or in CI, compare runs against a baseline, and keep a history of how your models behave over time. In these terms, Omic, we, us and our refer to the provider of the Omic service; you and your refer to the person or organisation using it.
Omic began as an internal tool for a team that was tired of guessing whether a prompt change had helped or quietly broken something. That origin still shapes the product: everything is built around making model behaviour measurable, reproducible, and easy to review. When we say we, us, or Omic in this document, we mean the company that operates the service and the people who run it.
The service
Omic provides a command-line tool, software development kits, and a hosted dashboard for creating, running, and reviewing evals. We may add, change, or remove features as the product evolves. We aim to give reasonable notice of material changes, but we do not guarantee that any particular feature will remain available.
The command-line tool and SDKs are how you author and run evals; the hosted dashboard is where runs are stored, compared, and shared. Some capabilities are available on every plan, while others — such as longer run retention, larger teams, and priority support — are part of paid plans. We will always tell you which features your plan includes before you pay.
Accounts and eligibility
You need an account to use the hosted parts of Omic. You are responsible for keeping your credentials secure and for all activity that happens under your account. You must be at least 16 years old, or the age of digital consent in your country, and you must not use Omic if we have previously suspended you or if the law prohibits it.
If you create an account for an organisation, you confirm that you are authorised to accept these terms on its behalf, and the organisation is bound by them. You are responsible for the people you invite into your workspace and for making sure their use of Omic also follows these terms. Tell us promptly if you believe your account has been accessed without your permission.
Acceptable use
You agree not to misuse Omic. In particular, you will not use it to break the law, upload content you have no right to, attempt to access accounts or data that are not yours, probe or overload our infrastructure, reverse engineer the service except where that restriction is prohibited by law, or resell the service without our written permission.
You are also responsible for the content of the evals you run. Do not use Omic to process data you are not permitted to handle, to generate material that is unlawful or harmful, or to evaluate systems in ways that would breach another provider’s terms. We may investigate suspected misuse and, where necessary, suspend access to protect the service and other users.
Your content and eval data
You keep ownership of everything you bring to Omic: your .eno files, prompts, datasets, model outputs, scores, and run history. We call this Your Content. You grant us a limited licence to host, process, and display Your Content solely to operate the service for you. We do not use Your Content to train foundation models, and we do not sell it.
Because your evals often contain prompts, datasets, and model outputs that matter to your business, we treat them as confidential. Access inside Omic is limited to the systems that run the service and the small number of staff who need it to operate or support the product. You can export or delete Your Content at any time, and closing your account removes it on the timeline described in the privacy and termination sections.
Model providers and third-party services
Omic connects to third-party services such as model providers and CI systems on your instruction. When you run an eval, your prompts and inputs may be sent to the providers you have configured, under their own terms and privacy policies.
We are not responsible for those third parties, and you are responsible for having the right to send them your data.
You choose which providers to connect, and you remain responsible for the data you send them. We pass your inputs to those services only to carry out the run you asked for, and we do not add them to any shared dataset. Before connecting a provider, check that its terms allow the data you intend to send, especially if that data includes anything personal or regulated.
Plans, billing, and refunds
Paid plans are billed in advance on a monthly or yearly basis through our payment processor. Fees are non-refundable except where required by law or expressly stated. If you upgrade, downgrade, or cancel, the change takes effect at the start of the next billing period. We may change pricing with at least 30 days notice.
Prices are shown exclusive of taxes unless stated otherwise, and you are responsible for any taxes that apply to your purchase. If a payment fails, we may retry it and, after reasonable notice, suspend paid features until the balance is settled. Downgrading a plan may reduce limits such as retention or seats, so please export anything you need before a downgrade takes effect.
Beta and early-access features
We sometimes release features labelled beta, preview, or early access. These are provided as is, may change or disappear without notice, and may be less reliable than generally available features. Please do not rely on beta features for anything critical.
We label these features clearly so you can decide whether to rely on them. Feedback on beta features is especially welcome and helps us decide what to keep. We may change how a beta feature works, move it to a paid plan, or remove it entirely, and we are not liable for any loss that results from depending on a feature while it is still in preview.
Intellectual property
Omic, including its software, design, and brand, belongs to us and our licensors. These terms do not transfer any of our intellectual property to you beyond the right to use the service as described. Feedback you choose to send us is appreciated and may be used freely, without any obligation to you.
You keep every right in Your Content; we keep every right in Omic. The limited licence we grant you to use the service does not let you copy, resell, or create a competing product from it. If you send us suggestions, you agree we may use them without owing you anything, but we are never obliged to act on them.
Privacy
We collect the data we need to run Omic: account details, billing information, the content you upload, and usage data such as which commands you run and which pages you visit. We use it to provide and improve the service, to keep it secure, to support you, and to comply with the law. We do not sell personal data.
We keep your data only as long as we need it for these purposes or as the law requires, and we delete or anonymise it afterwards. Depending on where you live, you may have rights to access, correct, export, or delete your personal data. To exercise them, contact us using the details at the end of this page.
We rely on a small number of processors — for hosting, payments, analytics, and email — who act on our instructions under appropriate agreements. Some may be located outside your country; where that happens we rely on suitable safeguards for the transfer.
Cookies
Our website uses cookies and similar technologies. Essential cookies keep you signed in and keep the site secure, and we cannot switch these off. Optional analytics cookies help us understand how the site is used, and we only set them with your consent. You can change your choice at any time through your browser or our cookie settings.
We keep the number of cookies small on purpose. You will not find advertising trackers or third-party profiling cookies on our site. Where the law requires consent, we ask for it before setting anything optional, and you can withdraw that consent at any time without losing access to the parts of the site that do not depend on it.
Security
We use industry-standard measures to protect Omic, including encryption in transit, access controls, and regular review. No system is perfectly secure, so we cannot promise absolute security. If we become aware of a breach affecting your data, we will notify you and the relevant authorities as required by law.
Security is a shared responsibility. We protect the service; you protect your account by using a strong, unique password, keeping your API keys secret, and removing access for people who no longer need it. If you discover a vulnerability, please report it to us privately so we can fix it before it is disclosed, and we will not pursue good-faith researchers who follow that process.
Disclaimers
Omic is provided on an as available basis. Evals help you understand model behaviour, but they are a tool, not a guarantee. You remain responsible for deciding what to ship. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
In particular, Omic does not promise that any eval will catch every regression, that scores will be perfectly stable across model versions, or that the service will be available without interruption. Evals are evidence to help you decide, not a warranty about how your system will behave in production.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or for lost profits, data, or goodwill. Our total liability for any claim relating to Omic is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars, whichever is greater.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; where that is the case, our liability is limited to the smallest extent the law permits. Nothing in these terms excludes liability that cannot be excluded by law, such as for fraud or for death or personal injury caused by negligence.
Termination
You can stop using Omic and close your account at any time. We may suspend or end your access if you breach these terms, if the law requires it, or if we discontinue the service. When your account closes, we will make your data available for export for a reasonable period and then delete it, unless we are required to keep it by law.
If we end your access for a serious breach, we may do so immediately and without a refund of fees already paid. Sections that by their nature should survive termination — including those on your content, intellectual property, disclaimers, liability, and governing law — continue to apply after your account closes.
Changes to these terms
We may update these terms as Omic changes or the law requires. When we make material changes, we will update the date at the top of this page and, where appropriate, let you know. If you keep using Omic after a change takes effect, you accept the updated terms.
For minor updates, such as fixing a typo or clarifying wording, we may simply publish the new version. For changes that materially affect your rights, we aim to give you advance notice by email or an in-product message so you have time to review them or, if you prefer, to stop using Omic before they take effect.
Governing law
These terms are governed by the laws of the jurisdiction in which the provider of Omic is established, without regard to conflict-of-law rules. The courts of that jurisdiction will have exclusive jurisdiction over any dispute, unless mandatory local law gives you the right to bring proceedings elsewhere.
Before starting formal proceedings, we would rather talk. If a dispute arises, please contact us first and give us a genuine chance to resolve it; most issues can be settled quickly once we understand what went wrong. Where the law gives you mandatory rights as a consumer, nothing in these terms takes them away.
Data retention and deletion
We keep personal data and Your Content only for as long as we have a reason to. Account and billing records are held while your account is open and for a limited period afterwards to meet tax and legal obligations. Eval content and run history follow the retention limit of your plan, after which older runs may be removed. When you delete content or close your account, we remove it from active systems promptly and from backups within the ordinary backup cycle.
International data transfers
Omic and the services we rely on may process data in countries other than your own. When we move personal data across borders, we use recognised safeguards — such as standard contractual clauses or an adequacy decision — so that your data keeps a comparable level of protection wherever it is handled. You can ask us for more detail about the transfers that affect you.
Your privacy rights
Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to export it, to ask us to delete it, or to object to or restrict certain processing. You can exercise these rights by contacting us, and we will respond within the time the law allows. If you are unhappy with how we handle a request, you may also complain to your local data protection authority.
Service availability and support
We work to keep Omic available and fast, but we do not guarantee uninterrupted service. From time to time we carry out maintenance, and occasionally something breaks; when it does, our aim is to be transparent about what happened. Support is offered through the channels listed in your plan, and paid plans may include faster response times. We are not responsible for downtime caused by factors outside our control, including the third-party providers you connect.
Indemnity
You agree to cover us against claims, losses, and reasonable costs that arise from your misuse of Omic, from Your Content, or from your breach of these terms — for example, a claim that your data infringed someone else’s rights. We will let you know about any such claim, give you reasonable control over its defence, and cooperate with you, provided you do not settle anything on our behalf without our agreement.
Force majeure
Neither side is responsible for a failure or delay caused by events beyond its reasonable control, such as outages of upstream providers, network failures, natural events, or government action. When such an event happens, the affected obligations are paused for as long as the event continues, and both sides will act reasonably to limit its impact.
Assignment and transfers
You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours as part of a reorganisation, merger, or sale of the business, provided the new operator agrees to honour these terms. If that happens, we will let you know, and your rights will not be reduced by the change.
The entire agreement
These terms, together with any plan details and policies we reference, are the whole agreement between you and Omic about the service, and they replace any earlier understanding on the same subject. If a court finds part of them unenforceable, the rest stays in force. If we do not enforce a right straight away, that is not a waiver of it.
Contact us
Questions about these terms, your data, or anything else legal are welcome. Email us at legal@omic.ai and we will get back to you.